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Inconsistent use of Smart gantry signage & congestion

Reported anonymously at 08:30, Wednesday 17 March 2021

Over the last few weeks the Smart gantry signage on the approach to J19 of the M4 approaching the M32 eastbound, does not appear to be utilised to its potential and is very congested... My question, why are you not allowing use of the left hand lane to ease this congestion and why is their use so inconsistent? Regards, Rob L

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