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Majority of footpath lighting is out

Reported in the Street lighting category anonymously at 09:24, Monday 17 August 2020

Sent to Highways England less than a minute later

At side of A38 Kingsway there is a footpath that runs parallel to the road. This leads to Kingsway Retail Park. the majority of the lighting is out on this footpath and this is making the area very dangerous for pedestrians

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Updates

  • Thank you for your patience while we look into this matter.

    We are still investigating the concerns you raised and we will aim to provide a further update no later than 27 August 2020.

    Kind regards

    Highways England

    Posted by Highways England at 16:48, Thursday 20 August 2020
    Moderated by Highways England at 16:48, Thursday 20 August 2020

  • Thank you for your continued patience while we look into this matter.

    We are sorry that we have been unable to provide an update within the time we have previously stated. We ask that you check back on Tuesday 1st September when we shall inform you of progress made.

    We apologise for any inconvenience caused.

    Kind regards

    Highways England

    Posted anonymously at 16:35, Thursday 27 August 2020

  • Thank you for your patience whilst we completed the repairs in relation to your report. We can confirm that the repair was completed on 28th August and you should notice the lighting restored in this area

    We would like to thank you for contacting us about your concerns and apologise again for not providing an update sooner. If you require any further update on this issue our Customer Contact Centre is available 24 hours a day at:

    • 0300 123 5000

    • info@highwaysengland.co.uk

    Kind regards

    Highways England

    Posted by Highways England at 09:38, Friday 28 August 2020

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