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Decking at Hilton Park Services

Reported via desktop in the Structures (eg bridges, fencing, noise barriers) category anonymously at 15:44, Wed 11 November 2020

Sent to National Highways less than a minute later

I wish to report a near accident that happed to me last Sunday, 1st November 2020 at the Hilton Park North motorway station, in order to prevent other accidents happening there. Because of the covid situation I wished to eat my sandwich lunch outdoors, using your decking area. Despite taking note of your warning sign, I slipped backwards from head to foot on the floor and violently hurt the back of my head. I was stunted for a few seconds, then recovered but remained on the floor until I could manage to get up again. A passer-by asked me whether I was alright but I declined her help. I did not eat much of my lunch, fearing I might vomit. Fortunately I was not the driver for the onward journey on this occasion; my daughter was. I could not have driven a car. It took me a couple of hours to recover my calm. I told my daughter to take me to hospital if I fainted or vomited as these would be signs of severe concussion. My daughter asked me to sleep at her house that night so that she could watch over me. In fact I was fine and now I feel fine after a week has passed. I am writing to you to warn you that a much more severe accident could take place on the decking. It is not sufficient to have a warning sign. The floor needs treating for algae or needs replacing with another material altogether. It is not fit for purpose. It is a good idea to keep the decking open during the pandemic to allow for safe distancing and for travellers to stay in the open air, but the floor seriously needs attention now.

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  • As this report was made anonymously I am unable to respond to the informant. Please pass on the following update if possible - thank you

    Thank you for your report via Fix My Street to Highways England dated 11 November regarding decking at Hilton Park Services.

    Motorway Service Areas (MSAs) and other roadside facilities perform an important road safety function by providing road users with the opportunity to stop and take a break in the course of their journey. Government advice is that motorists should take a break of at least 15 minutes every two hours. Roadside facilities also provide access to other services which can contribute to the overall customer experience.

    I am sorry to hear that you slipped on the decking area at Hilton Park Services. All roadside facilities are privately owned and operated, with all operational matters, including on-site parking and fines, pricing and staffing matters, being the responsibility of the operators.

    Therefore, you will need to contact Hilton Park Services direct. Due to General Data Protection Regulations, I'm unable to forward your query to them.

    They can be contacted either by phone - 01922 412237 or via Moto Hospitality.

    Thank you once again for contacting us. If you’ve any further questions regarding this or any other Highways England matter, please visit our website where information on our policies and procedures can be found -

    Alternatively, please email us at or you can contact us at our 24-hour Customer Contact Centre on 0300 123 5000.

    Kind regards

    Sue Customer Contact Centre | Advisor Highways England | National Traffic Operations Centre | 3 Ridgeway, Quinton Bus. Park | Birmingham | B32 1AF Email: Tel: 0300 123 5000

    Posted anonymously at 00:50, Thu 12 November 2020

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