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New LED street lights have been recently erected on both sides of the A36 Churchill Way North, Salisbury and the lights are on 24 hours a day, 7 days a week and the old street lights are also on at night.

Reported via desktop in the Street lighting category anonymously at 17:13, Monday 8 February 2021

Sent to Highways England less than a minute later

New LED street lights have been recently erected on both sides of the A36 Churchill Way North, Salisbury and the lights are on 24 hours a day, 7 days a week and the old street light are also on at night. These new LED lights are a light nuisance and should not be on 24 hours night and day. Also they are not 'dimmed' during the late hours of the night. At night, there is unacceptable light pollution and bright reflection of light from the road surface. The LED street light at the bottom of my back garden gives out considerable light spill, road reflection and light pollution at night into my back garden and other neighbour's gardens. It has also been fitted so that the fitment is not straight (but this is not the cause of the LED light pollution in my back garden). I look forward to your reply.

Many thanks S Turner sjwom@hotmail.co.uk

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Updates

  • Thank you for contacting Highways England. concerning the new LED lights on the A36 in Salisbury.

    We shall look into this issue and aim to provide a response by 22/02/21.

    Can we please ask that you check back on this date for an update.

    Kind regards

    Highways England

    Posted by Highways England at 10:48, Tuesday 9 February 2021

  • Thank you for your patience whilst we looked into your report.

    We can confirm that the new streetlighting in this area is not operating as designed. Works in the area are still ongoing to rectify this issue. The problem has been generated by the new lights not communicating correctly with the central management system (CMS). This CMS controls the switch on and off of a series of lights based on ambient lighting and also controls the dimming functionality for periods of low demand at night. The manufacturer has been on site to investigate this last week and we are anticipating a solution shortly. We would like to apologise for the inconvenience the new lighting is causing, rest assured this will be sorted once the manufacturer is able to solve the issue with communication. In terms of the old lighting, this is planned for removal shortly.

    If you require any further update on this issue our Customer Contact Centre is available 24 hours a day at: • 0300 123 5000

    • info@highwaysengland.co.uk

    Please quote 21844479 to discuss this matter further.

    Kind regards Highways England

    Posted by Highways England at 11:23, Wednesday 10 February 2021

  • State changed to: No further action

    Updated by Highways England at 11:23, Wednesday 10 February 2021

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