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Hard shoulder not in use

Reported via mobile in the Sign issue category anonymously at 11:53, Saturday 10 July 2021

Sent to Highways England less than a minute later

Motorway from cribbs causeway M5 Northbound heading up to aztecwest, hardshoulder closed off and traffic is very heavy.

Confused why hardshoulder is not in use, no breakdowns or blockages.....

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  • Thank you for contacting Highways England concerning the closure of the hard shoulder.

    We shall look into this issue and aim to provide a response by 23/07/21.

    Can we please ask that you check back on this date for an update.

    Kind regards

    Highways England

    Posted by Highways England at 10:54, Tuesday 13 July 2021

  • Thank you for contacting Highways England about the hard shoulder not being open during heavy traffic on the M5 Northbound. We appreciate you taking the time to bring this to our attention.

    We encountered a technical issue that morning and were unable to load our Hard Shoulder Monitoring cameras. This meant we were unable to carry out continuity checks to then open up the hard shoulder. We're sorry for any inconvenience this caused you.

    Kind regards Highways England

    State changed to: No further action

    Posted by Highways England at 11:38, Thursday 22 July 2021

This report is now closed to updates. You can make a new report in the same location.