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Bascule bridge

Reported via mobile in the Pavement/footpath issue category anonymously at 21:58, Thursday 29 July 2021

Sent to Highways England less than a minute later

The bridge shut tonight but there were no signs to make us aware and I am now stuck on the north side of Lowestoft. It is unclear whether there are buses put on and there are no taxis available. What should have been a 15 minute walk home has ended up in maybe at least an hour walk. It is not acceptable. I walked over the bridge at 7 pm. this evening. There was no warning it would shut. Why is there not information for pedestrians or a pedestrian footbridge?

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Updates

  • Please email me with your response. evildeadsue@hotmail.com

    Posted anonymously at 21:58, Thursday 29 July 2021

  • Dear Sir/Madam

    Thank you for contacting us via Fix My Street on 29 July 2021 regarding the Bascule Bridge closure. I am replying as Senior Administrator for the East region.

    I am sorry to hear of the inconvenience caused due to the closure of Bascule Bridge. I have spoken with our Senior Engineer who has informed me that advanced works notice signs were installed a week prior to the start of the works.

    There is also complimentary bus services each side of the bridge when closed for pedestrians.

    Thank you again for contacting us, I hope you find my response helpful. If you would like any further specific information, please do not hesitate to contact me. For any other queries, please contact our Customer Contact Centre at info@highwaysengland.co.uk or telephone 0300 123 5000.

    To help us identify and make improvements to our responses, I would be very grateful if you could please complete our feedback survey by clicking here.

    Kind regards Ellie

    State changed to: Closed

    Posted anonymously at 10:52, Thursday 5 August 2021

This report is now closed to updates. You can make a new report in the same location.